All withdrawals are processed back on the refundable payment methods which have been used to deposit. Should there be more than one payment method registered on file, the payments team will process the withdrawal to the refundable payment method with the highest exposure**, provided that it has not expired.
Customers are only able to withdraw via the same method that they deposited into the site.
Players depositing via non-refundable Master Card are subject to higher levels of due diligence to confirm their identity before a withdrawal to a different method of payment is approved.
It is the players’ responsibility to inform us in the event that one of the payment methods registered on file is lost, cancelled or stolen and provide necessary proof.
**Exposure is calculated as amount of deposits you’ve made with a particular payment method, in relation to the total withdrawals you’ve made.
Most withdrawals are processed instantly and will be back in your bank within 10mins*
Which banks allow these fast withdrawals? Barclays, NatWest, HSBC, Nationwide, RBS, Revolut, Marks and Spencer Financial Services, Cumberland Building Society and Ulster Bank.
What if I bank with another bank? For other payment types, including Lloyds Banking Group customers – Lloyds, Bank of Scotland, and Halifax - withdrawals will take 1-3 working days.
*80% of withdrawals are paid back in your bank within 10 mins for Bronze, Silver and Gold players