Frequently Asked Questions

Please see below for the most commonly asked questions.

Getting Started at Spin and Win

Registering at Spin and Win

In order to register your account, please click on the Join Now button at the top of the homepage and complete the form. Should you have any problems, please contact our friendly Support staff (https://www.spinandwin.com/support/) who will be happy to assist. 


Am I old enough to play at Spin and Win?

At Spin And Win we only accept players who are aged 18 years or older, providing this is the minimum age requirement for online gambling in your state/country.

Unfortunately, there are also some countries we are unable to accept players from at all, please see our Terms and Conditions for more information.


What is Player Verification? What is Account Verification? Are they the same thing?

We are required by UK regulations to confirm the age and identity of our players. This is also important to us as it enables us to ensure the safety and security of all our players. To confirm this information, all customers are required to complete our Player Verification process. This may be done automatically when you register an account with us or we may need you to send us some documentation such as proof of ID and address.

Once a player hits a certain level of activity, they will also be required to complete our Account Verification process. This enables us to make sure a player can support their level of gaming, which is important to us as a socially responsible company and ensures we adhere to further UK regulations. When this happens, we will ask you to send further documentation and information such as source of income.


Please see our Player Verification and Account Verification pages for further details.


How do I know which promotions I am eligible for?

Each promotion on site should specify on the promo page what the requirements are to qualify. If you receive an offer via email or SMS, the T&Cs included should also contain this information.


How do I contact Support?

Our Support team are here to help 24/7 via live chat, email or telephone. Please see our Support page for full details of how to get in touch with us.


What are deposit limits?

Deposit limits are a cap you can set on your account so you can only deposit an amount that you’re comfortable with each day/week/month. This helps you to stay in control of your money and gaming.

To set a deposit limit on your Spin And Win Online account, simply go to the cashier and select the ‘Responsible Gaming’ link at the bottom.


Where do I play my bonus?

That depends on the T&Cs related to each bonus you receive, for example some are only playable on Exclusive Slots. Go to My Account > Account Activity > Promotions for more details on any bonus you have including full details of where you can play them.

There are also some games that are always excluded from bonus usage, such as progressives.


What are wagering requirements? How much more do I need to wager to meet the requirements?

All bonuses carry wagering requirements, which specifies how many times you need to wager your bonus to convert it and any winnings into cash. Wagering requirements also apply to Free Spins as winnings from Free Spins are paid in bonus.

You can check how much wagering is left on any bonuses or spins you have by going to My Account > My History > Promo History


Where can I use my Free Spins?

Free Spins are only playable on certain games, including our Exclusive Slots and those from providers such as NetEnt and Eyecon. This should be specified on the promo page or in the T&Cs of the email/SMS you receive detailing the promotion or offer.


What if my question is not answered in the FAQs?

We are happy to answer any questions you may have. Please contact our friendly Support team at any time.