We are also required by law to verify our players’ accounts once they’ve reached a certain level of activity by requesting Source of Funds or Source of Wealth documentation.
These checks are known as Customer Due Diligence (CDD).
What is Customer Due Diligence and why do I need to verify my identity/account?
Customer Due Diligence (CDD) is the process through which organisations verify certain information about a customer (“Know Your Customer”). This allows us to ensure the safety and security of our players, which is very important to us. It also enables us to combat a range of risks, such as identity fraud and money laundering.
The CDD process starts as soon as you register a new account with us and also takes place periodically during the lifetime of your membership in order to meet our licencing requirements.
This is in line with UK legislation to which all UK operators must adhere and which, as a socially responsible business, we fully support.
How do I verify my identity?
This is usually done through an automated system which compares the account details you have provided against public records and databases. This takes place during and after you register your account with us.
In the event the automatic verification proves to be inconclusive for some reason or another, the process is repeated manually. To do this, we will ask you to provide us with documentation that can be used to verify your identity.